Privacy Policy
This policy explains how Silencio Mobilier collects, uses, shares, and protects your personal information when you visit our site, place an order, or interact with us.
1) Scope
This Policy applies to all services provided by Silencio Mobilier via its website (the "Site") as well as interactions with our customer service (collectively, the "Services").
2) Data we collect
We collect different types of information based on your interactions:
- Identity & contact: name, first name, postal address, email, phone number.
- Order & delivery: products, amounts, billing/delivery address, tracking.
- Payment: information securely transmitted to our payment provider (we do not retain all of it).
- Account: identifiers, preferences, history, support requests.
- Usage data: IP address, device/browser type, pages viewed, technical logs, via cookies and similar technologies.
3) Purposes & legal bases
- Contractual performance: processing your orders, delivery, account management, after-sales service.
- Legitimate interest: securing the Site, preventing fraud, improving the experience, aggregated statistics.
- Legal obligations: accounting, fraud prevention, responses to authorities.
- Consent: email/SMS marketing, non-essential cookies, published reviews.
4) Data sharing
We only share your data with:
- Technical service providers: hosting, maintenance, analytics, email sending.
- Payment service providers: secure transaction processing.
- Logistics & transport: parcel preparation, shipping, and tracking.
- Advice & compliance: auditors, legal counsel if necessary.
- Public authorities if required by law or to assert our rights.
We do not sell your personal data.
5) Cookies & trackers
We use cookies to operate the Site, measure audience, and personalize content. Non-essential cookies are only placed with your consent. You can manage your preferences at any time via the cookie banner/preference center and your browser settings.
6) Retention periods
- Account & orders: during the relationship then legal archiving (up to 10 years for accounting documents).
- Marketing: 3 years after the last contact or until consent is withdrawn.
- Technical logs: a few months, for security and audit purposes.
7) Security
We implement reasonable technical and organizational measures (encryption in transit, access control, logging). As no measure offers absolute security, we encourage you to use strong passwords and not share them.
8) Transfers outside EU/EEA
If data is transferred outside the EU/EEA, we use appropriate safeguards (e.g., Standard Contractual Clauses), or we ensure that the country offers an adequate level of protection.
9) Your rights (GDPR)
You have the following rights, according to GDPR conditions:
- Access, rectification, erasure.
- Objection and restriction of processing.
- Portability of the data you have provided to us.
- Withdrawal of consent at any time (for consent-based processing).
- Complaint to the competent authority (in France: CNIL).
To exercise your rights, please contact us (see Contact). We may verify your identity. We will respond within legal deadlines.
10) Minors
Our Services are not intended for children. If a parent/guardian believes that a minor has provided us with data, they can request its deletion.
11) Updates
We may modify this Policy to reflect legal, technical, or operational changes. The current version is displayed here, with the update date.
12) Contact
Silencio MobilierAddress: 2791 chemin de Saint Bernard
06220 Vallauris
Email: contact@silenciomobilier.com (or via our contact form)